Don Williams talks about the concept of wow, what it is, and how it is obtained. It is his most favorite subject, and after this episode, he hopes that the listeners will apply the concept of this three-letter word, liberally to every area of their life.
For information on how to work with Don visit Work With Don Williams
You can also reach out to Don Williams at https://donwilliamsglobal.com
Please join Don and his businesses in support of St. Jude’s Children Research Hospital in its Mission to cure Childhood Cancers. You can donate to St. Jude at stjude.org/donate
—
Listen to the podcast here
The Concept Of “Wow”
We are going to talk about one of my absolute favorite subjects. We are going to talk about the concept of wow. Three letters, WOW. Hopefully, after this session you will apply wow liberally to every area of your life. Here’s the concept of wow. On a scale of 1 to 10, 10 being the best, wow starts at 11 and goes on to infinity.
When you look at customer experience and what your customers experience with your company. If you have approached that from the perspective of wow, I want to deliver experiences where I literally hear the word wow when my customer has that experience. You will deliver far better experiences. When you deliver far better experiences, you will have far more customers. Your customers will spend far more dollars, they will stay much longer and they will refer more friends and family. You almost can’t stop the process once you get it started. It’s simpler than it sounds by saying, “I want to deliver experiences at a level of wow.” We will begin the process of you elevating customer experience.
When your customer has that “wow” experience, you'll deliver far better experiences. Click To TweetI will share some examples and other episodes of companies that knock it out of the park but you can think of some anyway. American Express, Disney, Costco and there are lots of others that have developed customer experience at such a high level that they are the standard by which all others are judged. If you will apply that to your company, you will make more money, have more customers and you will have more fun.
For information on how to work with Don visit Work With Don Williams
You can also reach out to Don Williams at https://donwilliamsglobal.com
Please join Don and his businesses in support of St. Jude’s Children Research Hospital in its Mission to cure Childhood Cancers. You can donate to St. Jude at stjude.org/donate
